FAQ’s

Frequently asked questions

Shopping Basics

  • PLEASE REFER TO OUR PRICING TABLE at the bottom of this page or Contact Us with any queries. If you choose to pay via EFT, please be sure to send Proof of Payment to sales@thecurlcollective.co.za if you want your goods to be dispatched as quickly as possible. If you do not provide POP, your goods will only be dispatched when the funds clear in our account.
  •  Please note, on occasion our system may incorrectly quote you if your postal code is not recognised. Please be aware that you will be charged R115 if you are requesting delivery to an outlying area and we will unfortunately not be able to honour the incorrectly quoted shipping rate. You will be notified should there be any discrepancies.
  •  Our shipping times are calculated from the time the order and payment have been processed – not from the time of ordering.
  •  Shipping times and dates cannot be guaranteed and are to be used as a guide only. Please contact us should you have any special delivery requirements and we’ll do our best to assist.

Yes, if you are based in Cape Town.

  • Please place your order on our online store, complete the payment, and select the “Local pickup” option at checkout.
  • Once your payment has cleared, you will be notified via email when your order is ready for collection.
  • Collections are in Sea Point, Cape Town.
  • Please note, collection times may be limited.
  • No collections on weekends.
  • WhatsApp 082 803 0133 to arrange a time for collection.

Unfortunately not at this time. We ship throughout South Africa only.

This means that the product is currently not in stock, however we are able to order it in for you.
Should you select this option, kindly expect a delayed delivery time while we wait for your stock to arrive from our suppliers.
We will keep you informed about when you can expect delivery. If the expected delivery date does not suit you, you may cancel and request a full refund for that item.

We ship with Fastway Couriers. Once your order has been dispatched, you’ll receive an email with your tracking number.

Please allow some time before tracking your parcel. It can take up to 24 hours for a courier to book a parcel into their hub, so if you find that there is no information available when you track your parcel, please wait a little while and try again.

Payments

You will be offered a choice of 3 payment options at checkout:

  • EFT (Proof of payment essential)
  • Snapscan
  • Credit Card via Payfast
    PLEASE NOTE: Should you choose to pay via EFT, your order must be paid within 24 hours and Proof of Payment must be provided,  or your order will be cancelled and the stock will be released back into our inventory.
    Kindly send POP to sales@thecurlcollective.co.za

*** If no POP is provided, we cannot guarantee your order as funds may not reflect in our account within the 24 hours.

Bank Name: FNB
Account holder: The Curl Collective (Pty) Ltd
Account type: Business
Account number: 628 949 412 96
Branch Code: 250655
REF: Your Order Number

Shipping & Returns

PRODUCTS:
Unfortunately, due to the nature of our service, we do not provide refunds and are unable to accept product returns.

ACCESSORIES & STYLING TOOLS:
If you are not entirely satisfied with your purchase of accessories or styling tools, we’re here to help.

RETURNS
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
The item must be in the original packaging.
The item needs to have the receipt or proof of purchase.
There are no warranties on goods we sell.

REFUNDS
If you are eligible for a refund, once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

Contact Us
If you have any questions on how to return your item to us, contact us at info@thecurlcollective.co.za

Please contact us should you require assistance after placing an order.

If your order has already been dispatched, we can unfortunately not cancel or change your order.

Should you want to exchange an item, please contact us for further information.

Email: info@thecurlcollective.co.za

Whatsapp message or call: 082 803 0133

About the Curly Girl Method

The CGM* is a method of caring for your waves, curls or coils in order to achieve healthy and beautiful hair.

It calls for cutting out of silicones, waxes, mineral oils and parabens. When you see a product described as “Curly Girl Approved” or CGA, this means the products are free from those ingredients and therefore safe to use with the method.

X Silicones

X Sulphates

X Non-Soluble Waxes

X Parabens

X Drying Alcohols

On The Curl Collective website, you can rest assured that all our products are strictly Curly Girl Method Approved.

If you’d like to check any other products, you may use these resources:

www.isitcg.com

www.curlscan.com

www.curlsbot.com

Starter Kits  + Explorer Box

To find out your hair type, take our QUIZ.
It’s important to understand your hair’s porosity more than your curl pattern.

If you’re completely new to the Curly Girl Method, we recommend The Starter.
We’ve taken the guesswork out completely by providing a step-by-step system with products curated for your hair type. The complete box costs R475 and includes 6 trial sized products (50ml each), 4x crocodile styling clips, shower cap, product instructions and a step-by-step guide.
To find out your hair type, take our QUIZ:

If you’ve already started the method and want to explore different products to find which works best for you, we recommend you build-your-own with The Explorer, where you can choose different products to try. The box costs from R100 depending on the products you select, and includes a minimum of 3 trial sized products.

For guidance, or any other questions, we would love to help! You can contact us on info@thecurlcollective.co.za or 082 803 0133.

Perfect for absolute beginners, The Starter is available for your hair type. Choose from Type 2, 3 or 4.
The kits contains all the products you’ll need to get started on the Curly Girl Method.
Each bottle is labelled in order of use, from 1-6 and are strictly Curly Girl Method Approved.
It includes a step by step instruction guide which also contains tips and tricks to help you get started.
As well as the products chosen specifically for your hair type, the Starter includes crocodile sectioning clips for styling and a plastic shower cap to use for deep conditioning.

Build your own box of trial size (50ml) products to try.

Choose 3-7 products to add to your box. For ease of use, you can search for products according to brand name, hair type, product type, and products that contain protein. Please tick to select which categories you’d like to search.
You can also click on the image of the product to see a pop up with further product information.

As the products have been repackaged, the labels show only the product name but do not show ingredients or directions.

You can find all the information for each product here.

SHIPPING RATES
NATIONAL

R75 FLAT RATE

  • Includes major city centres and surrounds
  • Allow approximately 2-5 working days for delivery
NATIONAL ORDERS OVER R1,000

FREE

  • Includes major city centres and surrounds
  • Allow approximately 2-5 working days for delivery
OUTLYING AREAS SHIPPING COSTS, ZONE A

R115

  • Includes Free State, North West, & the Garden Route (Mossel Bay, Knysna, Plettenberg Bay & Oudtshoorn)
  • Allow up to approximately 7 working days for delivery
OUTLYING AREAS SHIPPING COSTS, ZONE B

R135

  • Includes, but not limited to Northern Cape & Welkom
  • Allow up to approximately 7 working days for delivery
COLLECTION IN CAPE TOWN

FREE

  • Collection in Sea Point, Cape Town
  • You’ll be notified when your order is ready for collection.
  • Collection times may be limited.
  • No weekend collections.
  • Allow approximately 2-5 working days to process
  • Please note, no deliveries on weekends.
  • Times listed above exclude order processing – please allow up to 3 additional days for your order to be filled before shipment.
Contact

Still have questions?